How to Customize Review Notifications
Overview
When it comes to customer reviews, notifications can help you stay on top of customer feedback and respond promptly to any concerns or issues they may have. It's important to set up notifications that are relevant to your business and ensure that you are providing the best possible service to your customers.
The AfterShip Reviews’ Reviews and Questions Notifications feature will let you activate notifications whenever your store receives a new review or asked a questions about your store or products.
Steps to customize review notifications
- Log in to AfterShip Reviews admin account.
- Go to Settings > ** Notifications.**
- Filter the notifications based on star ratings and review sources.
Different star ratings to trigger new review notifications:
- All reviews (Default)
- 4 stars and below
- 3 stars and below
- 2 stars and below
- 1 star reviews
Different review sources to trigger new review notifications:
- Automatic review requests
- Manual review requests
- Submitted in your store
- Shipment reviews
- Trustpilot (if installed and integrated with)
- Click Manage to choose who you want to send the notifications to. Only the members of your organization will be listed in the email recipients list.
- To send notifications to more members of your organization, add members to your organization first and select them here to send review notifications.
- You can also activate notifications for when a customers ask questions regarding your store or products via the Q&A widget.
- Click Manage to choose who you want to send the notifications to.
Merchant experience
This is how the notifications you or the members of your organization receive will look like.
- New review notifications
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- **New question notification
** **If you have any queries, feel free to connect with our support team for quick assistance.
Updated on: 29/04/2025