How to Respond to Customers’ Reviews
Plans: Essentials, Pro, Enterprise Platforms: Shopify
After doing business with your brand, shoppers often let their pleasure or dissatisfaction be known by writing a review. And it’s your responsibility to appreciate the positive feedback at the right time and reveal improvement plans for the negative ones.
AfterShip Reviews, besides letting you delete or move unverified reviews, allows you to be responsive towards customers’ reviews. It not only promises long-lasting customer relationships but also solidifies your brand’s image in the market.
Maximum character limit is 2000
Go to Reviews in the AfterShip Reviews admin.
There are two ways to reply to customers reviews
Click on the Reply to review button mentioned under the Actions tab to respond to any particular review.
Choose any product to see all the customer reviews it has collected so far
Select any review and tap on it.
You will see a small window on the right hand side, which gives you the Reply to review option. Click on it and a pop-up will appear on the screen.
In the Reply to reviewpop-up, write a reply to the review under Your reply textfield.
Click Post reply to publish the reply successfully.
You can reply to a review with a message of upto 2,000 characters.
We do understand that typos happen or better response ideas come later in mind, therefore we let users edit their published reply to build a better brand experience and avoid unnecessary quarrels.
Go to Reviews in the AfterShip Reviews admin
Click on the review whose reply you want to edit
A side-panel will open
Click the edit button, edit your reply and hit Update reply
Your verified reviewers will get email notifications in this kind of template:
Facing trouble while replying to customer reviews? Get help from our chat support team now.
Overview
After doing business with your brand, shoppers often let their pleasure or dissatisfaction be known by writing a review. And it’s your responsibility to appreciate the positive feedback at the right time and reveal improvement plans for the negative ones.
AfterShip Reviews, besides letting you delete or move unverified reviews, allows you to be responsive towards customers’ reviews. It not only promises long-lasting customer relationships but also solidifies your brand’s image in the market.
Reply to customers reviews
Maximum character limit is 2000
Go to Reviews in the AfterShip Reviews admin.
There are two ways to reply to customers reviews
Method 1
Click on the Reply to review button mentioned under the Actions tab to respond to any particular review.
Method 2
Choose any product to see all the customer reviews it has collected so far
Select any review and tap on it.
You will see a small window on the right hand side, which gives you the Reply to review option. Click on it and a pop-up will appear on the screen.
In the Reply to reviewpop-up, write a reply to the review under Your reply textfield.
Click Post reply to publish the reply successfully.
You can reply to a review with a message of upto 2,000 characters.
FAQs
1. Is it possible to edit the published reply?
We do understand that typos happen or better response ideas come later in mind, therefore we let users edit their published reply to build a better brand experience and avoid unnecessary quarrels.
Go to Reviews in the AfterShip Reviews admin
Click on the review whose reply you want to edit
A side-panel will open
Click the edit button, edit your reply and hit Update reply
2. How does automated email notification look?
Your verified reviewers will get email notifications in this kind of template:
Facing trouble while replying to customer reviews? Get help from our chat support team now.
Updated on: 10/04/2025
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