How to Manage Unverified Reviews
Overview
Verified reviews are those submitted by real buyers who have had an actual interaction with your business. These reviews may come from your review request emails or can be synced from trusted third-party platforms like Trustpilot.
Unverified reviews, on the other hand, are those where we can't confirm whether the reviewer is a real buyer. These reviews may be submitted directly from your storefront (without purchase proof), imported via CSV, or synced from third-party review platforms without confirming the transaction. As a result, they are not linked to any specific purchase or customer interaction.
With AfterShip Reviews, you can not only generate reviews from your storefront, AliExpress, CSV files, Trustpilot and emails but can also handle unverified reviews effortlessly to safeguard your business’s integrity on the AfterShip Reviews admin.
Move unverified reviews
In case you feel that some products have irrelevant reviews, which will make more sense for other products, then follow these steps:
- Go to the Reviews section again in your AfterShip Reviews account.
- Click on All reviews.
- For the unverified reviews, on the side panel, click the three-dot icon and select Move review.
- To bulk-move unverified reviews, select reviews and click More actions > Move review(s) on the upper-bar.
- Select the product from the dropdown under which you'd like to move this review to and click Confirm.
FAQs
1. Are reviews synced from Trustpilot automatically verified?
No, reviews synced from Trustpilot will retain their original verification status.
2. Can reviews be edited by merchants?
No, based on Shopify's policy, merchants cannot edit the customer reviews. If the reviewer wants to update their reviews, please guide them to rewrite or edit their reviews through the original review request email.
Updated on: 22/07/2025