Articles on: Review Widgets

How to Export Historical Reviews and NPS Data

Plans: All Platforms: Shopify


Overview


Customer reviews and Net Promoter Score (NPS) data in eCommerce is crucial for understanding customer sentiment, improving products and services, enhancing the customer experience, and driving business growth. The AfterShip Reviews allows you to easily export your historical reviews and NPS data.


Steps to export reviews and NPS data


  1. Log in to AfterShip Reviews admin account
  2. Go to Reviews > All Reviews
  3. Click Export


  1. To export reviews on a specific product page, go to Reviews > All products > Choose a specific product > click Export
  2. To export all historical NPS, go to Reviews > Net Promoter Score > Your NPS > click Export


Note: You can choose the recipient email from the organization member list to receive the exported CSV file. By default, it will go to the email registered with the current account logged in.


Once you click the Export button, it will take 1-30 minutes (depending on the data size) to export the CSV file and send the download link as an email.


Below is the sample email you will receive with the CSV export file.



If you have any queries, feel free to connect with our support team for quick assistance.


Updated on: 14/02/2024