How to Add the Post-Purchase NPS Widget to Your Shopify Store
Plans: Essential, Pro, Enterprise Platforms: Shopify
The post-purchase NPS widget allows you to collect customer feedback immediately after a purchase, right from the Shopify order status page. This real-time survey helps gauge customer sentiment when the experience is fresh, increasing both response rates and accuracy.
The widget mirrors the NPS survey section in your post-purchase NPS email, maintaining visual consistency.
The widget appears on the Shopify post-purchase order status page (thank you page > refresh the page > order status page appears).
Text font and colors follow Shopify’s default theme and cannot be customized.
Available only in English at this time.
Once a customer submits the NPS survey, the widget will no longer appear for that order.
If an order matches your exclusion rules, the widget will be hidden.
Submitted responses are automatically recorded in your AfterShip Reviews admin under Your NPS.
Go to AfterShip Reviews Admin
Navigate to Net Promoter Score > Your NPS
Here, you’ll see:
Customer Type
Email/ order number
NPS score
Response Content and details
Open the AfterShip Reviews admin.
Go to Net Promoter Score > Post-purchase NPS.
In the Installation section, click Shopify checkout editor.
You’ll be redirected to Shopify’s customization page.
Click Sections and select Order status under Customer accounts.
Click Add app block.
Choose AfterShip Post-purchase NPS.
The widget will appear in the preview panel.
Click Save to publish it on your store.
By showing the NPS survey immediately after checkout, you can collect insights when customers are most engaged. Use this data to identify brand advocates and uncover friction points in your fulfillment process.
No, the widget inherits Shopify’s default styling. Customization of colors, font, or layout is not currently supported.
It appears on the Shopify order status page, which loads automatically after the thank-you page post-checkout.
The NPS widget will not be displayed if the order matches any exclusion rules set in your AfterShip Reviews settings.
The post-purchase NPS widget appears on Shopify’s order status page and reflects your NPS email design.
Widget appearance follows Shopify’s defaults and isn’t customizable.
Survey responses are only collected once per order and stored in the Your NPS section.
Easy installation through the Shopify checkout editor in just a few clicks.
Currently supports the English language only.
Overview
The post-purchase NPS widget allows you to collect customer feedback immediately after a purchase, right from the Shopify order status page. This real-time survey helps gauge customer sentiment when the experience is fresh, increasing both response rates and accuracy.
The widget mirrors the NPS survey section in your post-purchase NPS email, maintaining visual consistency.
How it looks on your store
The widget appears on the Shopify post-purchase order status page (thank you page > refresh the page > order status page appears).
Text font and colors follow Shopify’s default theme and cannot be customized.
Available only in English at this time.
Once a customer submits the NPS survey, the widget will no longer appear for that order.
If an order matches your exclusion rules, the widget will be hidden.
Submitted responses are automatically recorded in your AfterShip Reviews admin under Your NPS.
Where to view submitted NPS responses
Go to AfterShip Reviews Admin
Navigate to Net Promoter Score > Your NPS
Here, you’ll see:
Customer Type
Email/ order number
NPS score
Response Content and details
How to add the widget to your Shopify store
Open the AfterShip Reviews admin.
Go to Net Promoter Score > Post-purchase NPS.
In the Installation section, click Shopify checkout editor.
You’ll be redirected to Shopify’s customization page.
Click Sections and select Order status under Customer accounts.
Click Add app block.
Choose AfterShip Post-purchase NPS.
The widget will appear in the preview panel.
Click Save to publish it on your store.
Use case
Use post-purchase NPS to capture high-intent feedback:
By showing the NPS survey immediately after checkout, you can collect insights when customers are most engaged. Use this data to identify brand advocates and uncover friction points in your fulfillment process.
FAQs
1. Can I customize the appearance of the NPS widget (e.g., colors or font)?
No, the widget inherits Shopify’s default styling. Customization of colors, font, or layout is not currently supported.
2. Where does the post-purchase NPS widget appear?
It appears on the Shopify order status page, which loads automatically after the thank-you page post-checkout.
3. What happens if an order meets my exclusion rules?
The NPS widget will not be displayed if the order matches any exclusion rules set in your AfterShip Reviews settings.
Key takeaways
The post-purchase NPS widget appears on Shopify’s order status page and reflects your NPS email design.
Widget appearance follows Shopify’s defaults and isn’t customizable.
Survey responses are only collected once per order and stored in the Your NPS section.
Easy installation through the Shopify checkout editor in just a few clicks.
Currently supports the English language only.
Updated on: 02/06/2025